Except if you are not trading
valuables that your customers need, that is when they will not hearken to your
call or text. Many Entrepreneurs, businesses and companies fail in customer
service, many have forgotten that there are both silent and loud competitors
around what they do, it is their challant attitudes that make them loose their
existing customers.
This time of the year is the
appropriate time for you to salute your existing customers and remind them that
you are still in the business of the product they know you with or a new/rebranded
product. Engage in checking up on them weekly, daily as it suites you and your
enterprise.
Get you customers’ data and start
working on them from the first to the last on the list. Send those pictures of
the product available for them on whatsapp this end of the year. Give reasons why they should patronize you
this time of the year with salivating reasons that they wouldn’t resist either
genuinely or ingenuinely.
How To Intensify On Your Customers?
1
Call: Make calls to hear their voice, let them
feel on top of the world when speaking with them. Be patient enough to
communicate with them so as to gain their heart that has been taken by another
competitor.
2
Text: Send them text messages with your phone
number to show personal relationship or bulk sms with a phone number they can
reach.
3Feedback/Complain: Open a feedback avenue to
your customers so that they can reach you to tell you why they haven’t check on
you for a while and ensure reasons are treated duly.
4Whatsapp Group: Add Your existing customers on
your whatsapp group, where you discuss about your product, welcoming them on
board with loud ovation after you have concluded your apology talk privately.
5
Email: Send details of what you have in stock
for them this December. Boost your sales maximizing your email to be on their
neck.
6
Visit: If possible, you can go ahead and reach
you top customers in their offices. Check on them with a “Miss You” card.
7
Letter: Draft and send a letter to them by mail
to show how serious you have missed them and telling them you will appreciate
to have them back this period where you have positioned yourself to satisfy
them.
8
Advert: Make an e-copy and hardcopy advert to be
dropped to their reach.
Announcement: Make announcement through any
means that will be affordable, don’t shut your mouth where you are to speak.
1Voice Message: You can engage in doing a voice
message and send it to your whatsapp contact, which has your customers or
prospective customers as contact list.
1Customer Service Week: You can set aside a week
in the year that will be focused towards your customers that is when you cannot
make it to become a weekly or daily event.
Your Customer, Your Asset, Your Sales
Every customer ignored is an asset castigated and deduction
from your sales. Boost your end of the year sales by going back to your
existing customers, who once believed and patronized your product. Let them
know how precious they are to you and how hard you are working to satisfy them
and the world at large.
In every customer is a fortune that cannot be quantify, you
should find the path that links you to your customer. Value your customer,
treat them as king, treat them as priority, and never let any of your customer
go unsatisfied especially consistent ones.
Dapo Olaleye, an
Associate Pastor in Balance Gospel Ministries International Headquarters. He is
the President of Business Xploit Group with Nine Subsidiaries through which
lives are blessed around the globe. Chancellor of Business Xploit institute, Facilitator
in School Of Discovery (Gospel Dominion Prayer Ministries), author of seven books
(Unlocking Your Potentials To Profits, Uncommon Sense Guide To Making Money,
Woman! You Are A Blessing Not A Burden, Ladies Of Dignity, More Than Money, A-Z
Secrets Of Academic Excellence, Becoming An Academic High Flier and Generating
God’s Ideas For Business, Ministry, Career (CD)). He is an alumnus of Daystar
Leadership Academy and Daystar Business Academy and Student of Word Of Faith
Bible Institute. He can be reached via: bizxploit@gmail.com, 08122927079.
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